Delivery Policy
Effective date: 27 January 2026
This Delivery Policy explains how JusteSIMs (ABN 28 764 919 720) delivers eSIM data plans purchased at justesims.com. Forms part of our Terms of Service.
1. Digital delivery, no shipping
JusteSIMs sells digital products only. There is no physical shipping or postage cost.
After payment is confirmed, we deliver your eSIM by email to the address given at checkout. The email contains:
- Your order summary;
- An eSIM activation QR code (scannable in your device's camera or eSIM-setup screen);
- A manual installation code (SM-DP+ address and activation code) for devices that cannot scan the QR code;
- Step-by-step activation instructions for iOS and Android.
If you have an account, the same details are available at justesims.com under My orders.
2. Delivery time
Delivery is normally instant — within a few minutes of payment confirmation. In some cases (extra fraud review, upstream provisioning delay) delivery may take up to 2 hours.
If you have not received the activation email within 2 hours:
- Check spam, promotions, and updates folders;
- Confirm the email address in your order confirmation is correct;
- Sign in and check My orders;
- Email support@justesims.com with your order number.
If we are unable to deliver your eSIM despite reasonable attempts, you are entitled to a full refund.
3. Activation
The eSIM is not active until you (a) install the profile on a compatible device and (b) connect to the Network Partner's network. The validity period begins on that first connection, or on the activation deadline shown on the product page (typically a 30-day install window), whichever is earlier.
We recommend installing the eSIM before you travel and activating on arrival.
4. Device compatibility
You are responsible for ensuring your device is eSIM-compatible and unlocked. A compatibility guide is on the Site. If you're unsure, email support@justesims.com before purchasing. Pre-activation refunds are available within 30 days — see the Refund Policy.
5. Geographic restrictions
We do not deliver to, or knowingly sell to, customers in countries subject to comprehensive sanctions administered by Australia, the UN, EU, UK, or US OFAC. Orders identified as originating from such jurisdictions will be cancelled and refunded.
6. Contact
JusteSIMs — Support
3 Churchill Dr, Moonbi NSW 2353, Australia
ABN 28 764 919 720
Email: support@justesims.com